> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edicek.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & feedback

Stuck on something, or just want to tell us what you think? Reach out - we read everything.

## Trouble with a card?

If a card is missing its thumbnail or the details look off, try fixing it yourself first. Open the card's menu and use **Refresh metadata** to re-run the processing, or **Report error** to flag it so we can look into it. See [Card actions](/core-features/cards#available-actions) for where to find both.

## Contact us

The fastest way to get help is email: **[hey@edicek.com](mailto:hey@edicek.com)**

<Info>We usually reply within 24 hours on business days.</Info>

## What to include

A few details help us sort it out on the first reply:

* **What you were trying to do** - the action you were attempting
* **What happened instead** - what went wrong, or what you expected to see
* **When it happened** - roughly the date and time, so we can trace it in our logs
* **Browser and device** - which browser (Chrome, Firefox, Safari) and device (desktop, mobile)
* **Screenshots** - if you can, they help us understand the issue faster

<Info>**Write from the email you log in with.** If you contact us from a different address, we can't look into your account to investigate - and we'd need to verify your login email anyway.</Info>

## Feedback

Bug report, feature request, or a rough edge that bugs you - we want to hear it. Tell us what would make Edicek more useful for the way you work.

That goes double if you lean on Edicek every day: when you hit its limits, let's jump on a call. We prioritize features from power-user feedback, so what you need often becomes what we build next.