Skip to main content
Need help with Edicek? We’re here to assist you.

​
Contact Us

The fastest way to get help is to reach out directly: Email: hey@edicek.com This goes directly to Petr, our founder. He reads every incoming message and routes issues to the right team member for the fastest possible resolution. We’re in early stages and value every piece of feedback - your input directly shapes how we build Edicek. We typically respond within 24 hours on business days. For urgent issues, please mention “urgent” in your subject line.

​
What to Include

Important: Please write from the email address you use to log in to Edicek. If you contact us from a different email, we won’t be able to access your account to investigate the issue, and we’ll need verification from your login email anyway.
To help us resolve your issue quickly, please include:
  • What you were trying to do - Describe the action you were attempting
  • What happened instead - Explain what went wrong or what you expected to see
  • Browser and device - Let us know what browser (Chrome, Firefox, Safari) and device (desktop, mobile) you’re using
  • Screenshots - If applicable, screenshots help us understand the issue faster

​
Feedback

Your feedback helps us improve Edicek for everyone. Whether it’s a bug report, feature request, or general suggestion - we want to hear from you. Feature requests are especially welcome. Tell us what would make Edicek more useful for your workflow. If you’re using Edicek heavily and see areas where it falls short, let’s jump on a call. We actively prioritize features based on power user feedback - what you need often becomes what we build next.