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Stuck on something, or just want to tell us what you think? Reach out - we read everything.

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Trouble with a card?

If a card is missing its thumbnail or the details look off, try fixing it yourself first. Open the card’s menu and use Refresh metadata to re-run the processing, or Report error to flag it so we can look into it. See Card actions for where to find both.

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Contact us

The fastest way to get help is email: hey@edicek.com
We usually reply within 24 hours on business days.

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What to include

A few details help us sort it out on the first reply:
  • What you were trying to do - the action you were attempting
  • What happened instead - what went wrong, or what you expected to see
  • When it happened - roughly the date and time, so we can trace it in our logs
  • Browser and device - which browser (Chrome, Firefox, Safari) and device (desktop, mobile)
  • Screenshots - if you can, they help us understand the issue faster
Write from the email you log in with. If you contact us from a different address, we can’t look into your account to investigate - and we’d need to verify your login email anyway.

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Feedback

Bug report, feature request, or a rough edge that bugs you - we want to hear it. Tell us what would make Edicek more useful for the way you work. That goes double if you lean on Edicek every day: when you hit its limits, let’s jump on a call. We prioritize features from power-user feedback, so what you need often becomes what we build next.